IAPSO Insurance Guidelines

To view the conditions of Tryg’s insurance we have provided a PDF document outlining relevant information. Note that you need Acrobat Reader installed to view the PDF document.

To file an insurance claim please use our online insurance claim module.

What to do when you receive the goods:

1.       Examine the goods immediately on delivery in order to establish any loss or damage. In the event of apparent damage or shortage make a reservation on the consignment note/delivery note stating nature and cause of loss or damage.

This reservation is to be followed up by a written claim to the carrier. If the loss or damage was not apparent at the time of taking delivery, give notice in writing to the carriers within 3 days of delivery by vessel, 7 days by lorry and 14 days by air. If neither is done the claim may be rejected.

2.       When delivery is made by container ensure that the container and its seals are examined immediately by a responsible official.

In no circumstances give clean receipt where container or goods is in doubtful condition, except under written protest.

 

Claims of less than USD 100 cannot be considered. Insurance claims must be received by IAPSO within 30 days of the goods being placed at the consignee’s disposal.

 

How to make a Claim:

The following documents are to be forwarded to IAPSO in the event of loss or damage.

1.       Claim advice with details of the loss

2.       IAPSO Purchase Order number

3.       Copy of B/L, AWB, or CMR

4.       Copy of Written notice to the carrier

5.       Survey report by Lloyd's agent in cases where the claim exceeds USD 5,000

6.       Copy of Notice to the police, weight notes, customs documents, shortlanding certificate, or carriers accept of shortage, if applicable.

 

For Survey Report please apply to the nearest Lloyd's Agent (follow link):

http://agents.lloydsagency.com/agentdirectory.aspx

Survey fees are to be paid by you and will be reimbursed by insurers if the claim is admissible.